Note: The Call option will not be available when TurboTax Support is closed. Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent. Support is open from 5am to 5pm Pacific time (8am to 8pm Eastern time) Monday to Friday, after tax season. Use the following TurboTax website to contact TurboTax customer service/support. If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours. If you receive a message that your tax return is Locked, see this TurboTax support FAQ. Or you may have multiple accounts, see this. If you may have forgotten some of your login information, see the following TurboTax support FAQ. You have to sign onto your TurboTax online account with the exact same userid and password you used to create the account. Once the PDF has been downloaded to your computer, you can view or print the return with any PDF compatible viewer, such as Adobe Reader. See the following TurboTax support FAQ on accessing a copy of a 2013 or earlier return completed using the online editions. If you are referring to your 2011 tax return. However, there is no guarantee that you will be able to get updates for the program or be able to download the state program. You may be able to purchase the desktop program from an online retailer, such as Amazon. If you are referring to the desktop program for tax year 2011, TurboTax does not support that tax year.
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